FAQ

Welcome to the PureWrist support page where you can find answers to common questions about PureWrist and the Gratitude Prepaid Contactless MasterCard®. If you don’t find your answer here email us and we will get back to you promptly: welcome@purewrist.com

Getting Started and Gratitude Prepaid Contactless MasterCard details:

The Gratitude Prepaid Contactless MasterCard is a payment vehicle that utilizes cutting edge technology to allow you to make purchases by tapping your wrist. Our special chip that meets payment standards is inserted in a fashionable bracelet designed by the team at PureWrist enabling you to wear it as you go about your daily life.

This is a requirement from the federal government to fight terrorism and prevent money laundering and is required by the USA Patriot Act. All financial institutions and their third party service providers, PureWrist, are required to obtain, verify, and record information of each person who obtains an account. Be sure that your information is secure and protected. More information in significant detail can be found in terms and conditions.

Absolutely not. The Gratitude Prepaid Contactless MasterCard has nothing to do with your credit. It is a prepaid debit card that allows you to spend only what you have loaded and is available.

You can expect it to take around 5-7 business days for the complete process pending your identity verification. The process involves approval of your identity, personalization of the card with your account information, fulfillment, and shipping. All products are then shipped together.

You can pay everywhere MasterCard debit contactless payments are accepted.  Be sure that the merchant has a contactless payment terminal and it is turned on. More information about contactless payments can be found on MasterCard website: http://newsroom.mastercard.com/videos/super-easy-secure-contactless-payments-powered-mastercard/. International purchases have small fees. For this see Terms & Conditions.

Simply tap the bracelet to the payment terminal. It will communicate the account information and be processed just like a normal a normal card transaction. There are no batteries or charging mechanisms involved. The Gratitude Prepaid Contactless MasterCard is connected to a PIN number to enhance security so this will have to be entered when purchasing items by a debit transaction.

Gratitude is activated logging into your account through purewrist.com. Simply navigate to the proper page by following the instructions on the platform, enter your account number as found on the Gratitude Prepaid Contactless MasterCard, and connect it to a checking account or PayPal. You can then select the amount of money you want to load. It won’t take more then 5 minutes. You are able to customize the method of reload as you prefer.

It’s very easy and it can by done by logging into your account on purewrist.com. Follow instructions to load and connect the Gratitude account number to your PayPal or a checking account. Setting it up takes a minute just make sure that you have your checking account and routing number handy.

The platform has the features to track all purchases by logging into your account through purewrist.com

Funds loaded onto the Gratitude Prepaid Contactless MasterCard are secured in an FDIC insured bank account.

The Gratitude Prepaid Contactless MasterCard is fully compliant with MasterCard and international payment standards.  It utilizes cutting edge technology to mitigate Fraud.  More detailed information can be found in Terms and Conditions.

Your personal information is protected by SSL security encryption on the web-platform just as any other bank protects it. By law we are not allowed to share any personal information with 3rd parties. More information can be found in Terms and Conditions.

There is a monthly subscription fee to keep the Gratitude Prepaid Contactless MasterCard personalized and activated of $4.99/month. This little subscription fee will help provide recurring giving to the charity as well as give you all the cool features around using PureWrist as a meaningful way to pay. There are premium features that warrant fees to PureWrist owner that are not mandatory and we recommend are not used, these can be found in the cardholder agreement located at purewrist.com.

Charity Affiliation:

 

PureWrist has built into its mission to fund charity and increase overall advocacy by the continued use of the Gratitude Prepaid Contactless MasterCard as a Meaningful Way to Pay, we plan to give at least 40 cents of your monthly subscription to charity.

When purchasing your PureWrist bracelet each user will enter a Charity Code that is connected to each user and this provides a seamless way to track usage in our system and make sure that that charity receives their donation at the end of the month.

Every month PureWrist shares a portion of the subscription paid to PureWrist that it brings in including but not limited to the sale of the bracelet and the subscription to the Gratitude Prepaid Contactless MasterCard. Therefore, the continued use of the Gratitude to make payments helps the consistent funding of charity.

 

PureWrist prides itself on integrity that is set forth by it’s founders. PureWrist vets each charity that it gives to and ensures that they are operating as a 501c3 not for profit business. Only trusted charities that have integrity will be part of the PureWrist ecosystem. PureWrist works with certified accounting professionals to make sure giving is done properly. Charities that PureWrist works with are accredited and meet standards of http://www.give.org/ a Better Business Bureau Alliance that vets charities.

Your purchase of the PureWrist bracelet automatically comes with the Gratitude Prepaid Contactless MasterCard included and a complimentary month’s subscription.  You can opt out at any time after by contacting us.

Cancel at any time with no penalty. Simply contact us via email and you will be opted out immediately. To do this email welcome@purewrist.com. In the title of the email put CANCEL (NAME). You can still wear your Purewrist around it just won’t be activated for payment and you won’t continue to help charities on a consistent basis.

Product Returns / Exchanges / Warranty:

 

30 day satisfaction guarantee return policy.

You will get all your money back if returned within 30 days.

As long as the returned product is like new physical condition (Not physically worn multiple times or damaged) it will be accepted for a full refund.

As long as the returned product is in good physical condition (Not physically worn or damaged) it will be accepted for an exchange. Returns must be in original packaging and customer is responsible for return shipping.

 

Simply “fill out this form” to request an RMA (Return Merchandise Authorization) number. Our customer service team will then send you the RMA number. This RMA number must be included in the package. PureWrist is not responsible for return shipping charges. Returns must be in original packaging.

Gifts are only eligible for exchanges. As long as the returned product is in good physical condition (Not physically worn or damaged) it will be accepted for an exchange.

The card is apart of the PureWrist ecosystem. There is no charge for a deactivated account. The Gratitude Prepaid Contactless MasterCard can’t be used for payment if you are not subscribed to PureWrist. If you cancel you can keep it in a safe place for future use.

PureWrist Warranty

We stand by our products. That’s why we guarantee them from material and workmanship defects for 60 days from the original date of purchase. Warranty does not cover natural wear and tear, user abuse, or any chemical damages (oils, liquids, or the like).  This also applies to the Gratitude Contactless Prepaid MasterCard  inside the bracelet.